Heads Up For Tails Pet Store | Hauz Khas, Delhi

Based on our analysis of 335 reviews for this Main Market, Block E, Hauz Khas location, the store atmosphere and staff quality are consistently praised. Reviewers describe the store environment as good and the staff as genuinely engaged — one customer noted that a staff member proactively introduced exciting new product variants for their dog rather than just selling what the customer already asked for. Another reviewer described the store boys taking such good care of all customers. The Hauz Khas location serves a pet-owning clientele that expects premium retail quality, and the 335-review track record suggests it delivers on that expectation for the large majority of visitors across different visit types.

Based on our analysis of 335 reviews for this Main Market, Block E, Hauz Khas location, a small number of reviews flag policy-related friction. One reviewer mentioned that the branch was refusing to accept advance amounts — a specific operational complaint that stands out against the otherwise positive feedback. A separate reviewer described local shops as more professional by comparison in the context of an order dispute. These are minority accounts within a 335-review pool where positive experiences dominate. For customers making large or pre-planned purchases at the Hauz Khas location, clarifying the store's current payment and advance deposit policy before placing any order would be a sensible step to avoid unexpected issues.

Based on our analysis of 335 reviews for this Main Market, Block E, Hauz Khas location, in-store product discovery is a quality that reviewers specifically call out. One customer described arriving to collect a specific item and being introduced to a wider range of exciting variants by the staff — a proactive upselling experience that the reviewer described positively rather than as pressure. The store's variety is praised, and the staff's helpfulness in guiding customers toward relevant options appears to enhance the visit. For pet owners in Hauz Khas who prefer browsing with expert guidance rather than self-service shopping, the Block E store appears to offer a retail experience suited to that preference based on the review feedback.

Based on our analysis of 335 reviews for this Main Market, Block E, Hauz Khas location, staff helpfulness is the dominant positive quality across the feedback base. Reviewers describe the store environment and team as good across routine product purchases and grooming-adjacent visits. However, a few reviews mention staff being unhelpful or dismissive in specific situations — particularly relating to policy disputes or online versus in-store order handling. These appear to be exceptions in the overall 335-review pattern. For in-store product visits with straightforward requirements, the Hauz Khas HUFT team appears consistently attentive and knowledgeable based on the majority of reviewer accounts we analysed for this Block E location.

Based on our analysis of 335 reviews for this Main Market, Block E, Hauz Khas location, the store is positioned as a premium pet retail destination catering to discerning pet owners. Reviewers describe helpful staff who actively assist with finding the right products and introduce new options that suit the customer's specific pet. The Hauz Khas clientele includes owners of a wide range of breeds, and the premium retail format of this store suggests a product mix that extends beyond mainstream options. For owners of less common breeds who need specialty food, specific harness sizes, or niche accessories, calling the Block E store ahead of a visit to confirm availability is advisable rather than assuming all variants are in stock.