Heads Up For Tails Pet Store & Spa - Golf Course Rd, DLF Phase- 1, Gurgaon

Based on our analysis of 407 reviews, staff knowledge is a consistent positive — reviewers describe staff as incredibly friendly, helpful, and knowledgeable about all pet items. The trustworthy and friendly staff themes both rank highly in the praise clusters for this location. A few reviewers mention that cat trees and some accessories are priced significantly higher than online options. Our tip: for food specifically, ask staff to show you the ingredient list and explain why they recommend a particular product for your dog's age and size. Good staff will give you a reason; if the answer feels vague, compare prices online before committing to a large pack.

Reviewers consistently mention grooming as a mixed experience — one owner reported that a full grooming and haircut service scheduled for around one hour forty-five minutes was completed in under forty-five minutes for a fully grown Golden Retriever. Our analysis of 407 reviews shows the long wait and communication complaints appearing alongside otherwise positive experiences. Most owners who had smooth visits describe the store as a great experience. Our tip: when booking grooming, ask the groomer to walk you through exactly what the service includes. If the session feels rushed on collection, raise it with the store manager before leaving — it is much easier to resolve on the day than afterwards.

Based on our analysis of 407 reviews, delivery reliability is a recurring concern — one owner reported ordering wet kitten food and waiting over a week with no update and unreachable support despite a promised two-day delivery. The long wait complaint theme appears in three clusters. Most in-store experiences are described positively. Our tip: for repeat essentials like food, pick up in store when possible to avoid delivery uncertainty. If you do order online, note the order confirmation details and contact the store directly rather than through the app if your order has not arrived within the promised window.

Most owners who visited mention a wide, well-organised selection suited to different breeds and pet types. Our analysis of 407 reviews shows Shih Tzus and Golden Retrievers as the two most frequently mentioned breeds by visiting customers, suggesting the store stocks items relevant to these breeds. One reviewer described it as an excellent, pet-friendly place with a very welcoming environment. Our tip: if you are looking for a specific product for your breed, call ahead before making the trip. The store carries premium stock, but certain items may vary by location. Staff can also advise on alternatives that fit your dog's size and coat type well.

Reviewers consistently describe a full payment suite available — including UPI, card, and NFC contactless options — making checkout straightforward for all customers. Our analysis of 407 reviews reflects this as a practical positive noted by visitors. The store also offers delivery service. Our tip: ask at the counter whether any current promotions or loyalty points apply to your purchase. Premium pet retailers often run brand-specific offers on food or accessories that are not always advertised online. If you shop here regularly, asking about a membership or loyalty card at the first visit can add up to meaningful savings over the year.