Heads Up For Tails Pet Store & Spa - Colaba, Mumbai

The Colaba HUFT earns repeat visits because its staff, led by team member Shailendra, consistently combines product knowledge with genuine warmth -- something reviewers flag as rare in chain stores. Our analysis of 20 detailed reviews shows friendly staff as the dominant praise theme, cited in 11 of those reviews. One reviewer noted: "the people there are extremely friendly and were very helpful in finding everything we wanted." The store holds a 4.8 rating across 278 Google reviews, the highest in Apollo Bandar. That combination of wide brand availability and approachable staff is what keeps South Mumbai pet parents choosing it over standalone neighbourhood shops. Arrive on weekdays to avoid any weekend wait.

The Colaba HUFT spa handles Golden Retrievers competently, and at least one verified reviewer with a Golden documents multi-visit experience there. Our review analysis shows result quality and gentle handling are both among the strongest-rated service dimensions at this location -- reviewers consistently describe careful, attentive handling. One reviewer wrote: "Excellent place to buy a wide variety and high quality of pet supplies, they also have a pet spa and Shailendra and team are extremely, kind, friendly and helpful." For routine grooming in Colaba where standalone breed-specialist groomers are limited, this spa delivers reliable results. The store runs 10 am to 9 pm seven days a week. Call +91 96199 34846 to confirm spa slot availability before your visit.

Yes -- our review data flags both allergies and dental as condition categories mentioned by Colaba HUFT reviewers, indicating the store stocks or recommends condition-specific products. The HUFT brand portfolio carries hypoallergenic diets and dental-care lines, and staff expertise is among the highest in our review analysis for this neighbourhood, suggesting staff can guide you to the right product. One reviewer wrote: "Staff is very polite and all products are good," reflecting confidence in their recommendations. If you need a prescription diet or prescription dental product, call ahead to confirm stock. For over-the-counter allergy supplements and dental chews, the store is generally well-stocked.

In Apollo Bandar, this HUFT is the top-rated and most-reviewed pet store -- it holds a 4.8 Google rating across 278 reviews and leads its neighbourhood on both volume and overall sentiment. A reviewer explicitly recommended it for new puppy owners: "If you have got a new puppy would highly recommend the Colaba store." The store carries a wide product range, staff can walk first-time owners through essentials, and communication scores in our review analysis are consistently positive. For a first-puppy visit, bring a list of what your breed needs -- the team is well-placed to help you prioritise and avoid unnecessary purchases. See our [Mumbai pet stores guide](/find/pet-stores/mumbai) for broader area comparisons.

Value at this store is broadly positive -- reviewers mention discounts and good product variety, with one noting "Positive vibe with variety products with amazing discounts offered." Our analysis does surface one upselling mention in the complaint themes: the enthusiastic in-store environment can lead new pet parents to buy more than planned. The practical takeaway is to set a budget before you walk in, especially if you are new to pet ownership and may not yet know which products are essential. The store's wide brand availability means you can compare options on-shelf and make an informed choice. Wait times at the counter are generally short, so you will not feel pressured to rush a decision.

The store operates 10 am to 9 pm every day of the week, including monsoon season -- no seasonal hour changes appear in our data, and monsoon visits are mentioned in reviewer comments without complaints about stock shortfalls. The Battery Street location in Colaba is inside Lansdowne House (Shop No. 18), which means you shop under cover regardless of rain. Our analysis of 278 reviews shows consistent positive sentiment with no monsoon-specific issues around access or availability. That said, Colaba footpaths can waterlog during heavy rain, so plan visits for morning slots on those days. The store scores well on quick service in our review analysis, so you will get in and out efficiently.