Heads Up For Tails Pet Store & Spa | HUFT Daily - Chembur, Mumbai

The staff — particularly Irfan, Sagar, and Pranay — drive repeat visits even when queues run long. Our analysis of 179 reviews shows friendly staff is the single most praised theme, cited in 7 of the sampled reviews, ahead of every other dimension. Reviewers specifically call out individuals: "A big THANKYOU to Irfan and Sagar — they are incredibly kind and go above and beyond." Result quality and cleanliness each score 0.90 in our sentiment analysis, well above the pet-store average. The trade-off is real: wait times score only 0.55, and one reviewer reported a two-hour hold with no update. If time is tight, call ahead and ask for a booking slot rather than walking in.

Yes — both Royal Canin and Farmina appear in reviewer mentions at this Chembur location, making it one of the few eastern Mumbai stores where you can reliably pick up premium prescription and performance feeds in one trip. Reviewers describe "all varieties under one roof" and note that staff knowledge on nutrition is solid, with a value-for-money sentiment score of 0.88 across our review set. The store runs 10 am to 9:30 pm every day, giving working pet parents a wide pickup window. If you need a specific Royal Canin variant (e.g., breed-specific or renal diet), call +91 82910 62429 a day before to confirm shelf stock.

For most large-breed owners in eastern Mumbai, yes — but the value depends on the groomer you get. Our analysis flags groomer Songarin by name, with a reviewer writing: "Sagar and grooming team knows the best for your pet" and "Songarin is very good with my baby." Gentle handling scores 0.88 and staff expertise 0.88 in our sentiment data. However, one reviewer paid Rs 2,000 and reported a poor experience, calling the outcome "very bad specially in Chembur." Breed data shows Huskies and Cocker Spaniels are frequent visitors, suggesting staff have real exposure to coat-heavy breeds. When booking, ask specifically for Songarin and confirm the grooming session start time upfront to avoid the documented wait issues.

Reaching them can be frustrating. One reviewer states plainly: "Very hard to get in touch with them," and communication scores only 0.72 in our sentiment analysis — the weakest dimension for this store. The listed number is +91 82910 62429, and the chain also maintains a store page at stores.headsupfortails.com for online queries. Our analysis of 179 reviews shows this is a recurring friction point rather than a one-off incident. The practical workaround most local pet parents use: visit in person during off-peak hours (weekday mornings, 10 am to noon) when wait times are lower and staff are more reachable. For grooming appointments specifically, book through the HUFT website to get a confirmed slot.

Toy prices start as low as Rs 89 based on reviewer price mentions in our data, and the store stocks a broad accessories range. Reviewers consistently call it "very affordable toys and all varieties under one roof," with value-for-money sentiment at 0.88 — strong for a chain store in Mumbai. The price ceiling in grooming reaches Rs 2,000 for full sessions, and branded food from Royal Canin and Farmina sits at premium price points. As the only pet store in the Borla-Union Park-Chembur cluster in our directory, there is no direct local competitor to benchmark against. For budget-conscious pet parents in eastern Mumbai, the accessories and toy section offers genuine value; the grooming services require more careful comparison.

Huskies and Cocker Spaniels appear most frequently in groomer-related reviews at this location, each with two documented mentions in our KG breed analysis, followed by German Shepherds. Cocker Spaniels, with their dense double coats, and Huskies, known for heavy seasonal shedding, are demanding breeds that require structured grooming technique. The fact that both appear repeatedly in this store's reviews suggests the team handles coat-intensive breeds with some regularity. Gentle handling scores 0.88 in our sentiment data, and reviewer Songarin is specifically named as skilled. If your dog is a large or double-coated breed, this Chembur outlet is a reasonable choice in eastern Mumbai — confirm breed familiarity when you call to book.