Heads Up For Tails Pet Store & Spa - Kemps Corner, Mumbai

The grooming team's results quality and handling are good enough that most regulars stay loyal even after the January 2026 price increase. Our analysis of reviews shows grooming staff — Salman, Imran, and Aamer Shaikh — consistently earn the highest praise, with one reviewer writing "Grooming staff 10* Really best experience for grooming of our golden retriever." Gentle handling and result quality both score 0.95 out of a possible 1.0 in our sentiment analysis across 227 reviews — placing them among the top grooming experiences in South Mumbai. The store does follow up via WhatsApp after sessions, which reviewers call out as a personal touch rare in chain stores. If the price jump is a concern, call ahead to confirm the current rate before booking.

The cat grooming and spa service here is a genuine standout. Multiple reviewers specifically mention the cat spa by name — "HUFT is our go-to spot for cat grooming" and "Had a wonderful experience at HUFT Cat Spa" are two representative quotes from our review analysis. Cat-specific grooming is not commonly offered at pet stores in this neighbourhood, making this one of the few dedicated options in the Kemps Corner, Cumballa Hill area. Staff are noted for checking in over WhatsApp post-session, which adds a layer of care that matters for anxious cats. If your cat is a first-timer for grooming, call +91 98191 29000 to ask about their acclimatisation approach before booking.

The store has handled young puppies and is one of the more reviewed options for Golden Retrievers in Kemps Corner. One reviewer explicitly writes about "a great grooming experience for my 4 month old pup," and Golden Retrievers are the most-mentioned breed across the review set. Gentle handling scores 0.95 in our sentiment analysis, and groomer Salman is called out by name in several puppy-related reviews for explaining the process step by step. First-time puppy grooming is generally best done with a short introductory session — ask the team about a bath-only first visit before a full groom, especially for puppies under six months whose coats are still developing.

The Kemps Corner store is open 9:30am to 9:30pm every day of the week, including Sundays and public holidays based on the listed schedule. Walk-ins are generally possible for retail purchases. For spa and grooming sessions, reviewers recommend calling ahead — the team communicates actively via WhatsApp and can confirm slot availability quickly. Communication scores 0.92 in our review sentiment analysis across 227 reviews, so you are unlikely to be left waiting without a response. The address is Shop 3A, Ground Floor, Warden Road, Kemps Corner — easily accessible from both Breach Candy and Cumballa Hill on foot. A quick call to +91 98191 29000 before your first visit saves you unnecessary waiting.

Staff knowledge is a recurring positive signal in our review analysis, with staff expertise scoring 0.92 in sentiment across the review set. Reviewers describe staff like Aamer Shaikh explaining products in detail — one notes "Aamer shaikh Hub enviornment is very good im very happy buy treats" after a product purchase interaction. HUFT as a chain stocks a wider range of premium and prescription-adjacent food brands than most standalone pet stores in South Mumbai. That said, being a chain does mean advice can vary by staff member on shift. If you have a breed-specific or health-related question, ask for the senior floor staff — the team names mentioned most often by reviewers are Salman and Aamer.

Cleanliness scores 0.92 in our sentiment analysis of the review set, which is notably consistent for a store that also runs a grooming spa. Reviewers mention the environment positively and without the hygiene complaints common in multi-pet grooming spaces. One reviewer who brought two dogs — Sky and Rarri — noted "meticulous care" as the defining characteristic of their visit. For a grooming spa, cleanliness directly affects coat health and infection risk, so this is a meaningful signal rather than a cosmetic one. The store being part of the HUFT chain means standardised cleaning protocols apply across their Mumbai locations, though the Kemps Corner branch's review record stands on its own. First visit? Arrive early in the morning when the space is freshest.

This is the only pet store listed in the Kemps Corner, Cumballa Hill neighbourhood in our directory, making it the default choice for local residents. The HUFT chain is known for stocking premium international and Indian pet food brands not easily found at local kirana-style pet shops. Our review analysis shows a 4.8 average Google rating across 227 reviews, which is high relative to the city-wide pet-store average. Value for money scores 0.88 in sentiment — positive but slightly below the top-scoring dimensions, consistent with pricing at the premium end. For specialty food or accessories, this store is a strong first stop; for price-sensitive purchases, compare online options before heading in.