Phoenix Veterinary Speciality (Exotics only)

Phoenix Veterinary Speciality treats a documented range of exotic species — rabbits appear in 3 reviews, parrots in 2, and budgies and tortoises in one each. Dr. Shivani Tandel is the most cited doctor, named across 11 reviews under various spellings, and is described by one long-term client as having been trusted for '6–7 years without a single bad experience.' One reviewer specifically calls her 'the best vet for our exotic fur babies.' The clinic operates appointment-based, which is appropriate for specialist exotic care. However, result quality scores 0.45 in sentiment — a negative reading — meaning outcomes are not uniformly positive. For rabbit and parrot owners in Dadar West, Dr. Shivani's long-term clients are a real trust signal, but verify her availability before visiting as some reviews note she travels frequently.

The split in reviews reflects a genuine tension: Dr. Shivani Tandel inspires intense loyalty from long-term clients but has also been cited for refusing to treat a collapsing pet at closing time and for being frequently out of station. Eight reviews praise her trustworthiness and one calls her 'absolutely reliable, most humble, caring and very responsive,' while other reviews reference a refusal to attend a patient at 7pm and a parrot case where femur damage was not adequately addressed. Communication scores 0.30 — a strongly negative signal. This tension between dedicated fans and frustrated one-time visitors is a meaningful pattern. If you have an established relationship with Dr. Shivani, the clinic likely works well for you. First-time visitors should call ahead to confirm she is present before making the trip to Gokhale Road.

Review data shows a price range of Rs. 400 to Rs. 800, which is modest for an exotic specialist clinic in Mumbai. Two reviews mention affordability as a positive, and the pricing appears to be below what generalist chain clinics charge for equivalent consultations. Value for money scores 0.50 in sentiment — neutral — suggesting the pricing is fair but that some pet parents feel the outcomes do not always justify the cost. For a clinic specialising in species like rabbits, parrots, budgies, and tortoises, where specialist knowledge commands a premium, the Rs. 400–800 range is accessible. Ask for a written estimate if your exotic pet requires diagnostics beyond a standard consultation, as additional tests could push costs higher.

Wait time is a documented weak point at Phoenix Veterinary Speciality, scoring 0.30 in sentiment — a negative reading and among the weakest signals in this listing's profile. Four complaints specifically mention long waits, and two mention the clinic being overcrowded. The clinic operates on an appointment basis, open daily from 9:30am to 7pm including Sundays. However, reviews indicate that Dr. Shivani Tandel is frequently out of station, which likely creates pent-up demand when she is present. The practical advice from the review base is to call +91 80800 78018 ahead of your visit to confirm Dr. Shivani is available and to book an early-day appointment to avoid afternoon crowding at the Gokhale Road location.

For tortoise and budgie owners, Phoenix Veterinary Speciality is one of the few Mumbai clinics with documented experience treating these species — both appear in the review base, which is rare for a vet listing in the city. The exotic-only specialisation means staff are not divided across routine dog and cat cases. However, staff expertise scores 0.60 — neutral — and result quality scores 0.45, which is the most concerning signal for owners of fragile exotic species where mishandling has serious consequences. The parrot case mentioned in reviews, where a femur injury was not resolved satisfactorily, is worth noting. For routine check-ups and vaccination of exotic birds or reptiles, the clinic's specialisation is a clear advantage. For complex surgical or critical cases, seek a second opinion.

Phoenix Veterinary Speciality's exotic-only focus is its primary differentiator in Mumbai — general vet clinics rarely have documented experience with species like parrots, budgies, rabbits, and tortoises. Dr. Shivani Tandel's long-term client base includes owners who have trusted her for 6–7 years across these species, and 9 reviews specifically mention emergency handling as a positive — the top praise theme in this listing. For Dadar West residents who keep exotic pets, the alternative is travelling to a general clinic where the vet may have limited exotic species training. The clinic's Gokhale Road location is accessible by most routes from central Mumbai. The key trade-off is predictable availability: confirm Dr. Shivani is in station before visiting, particularly for non-emergency cases.