Westend Veterinary Hospital

Several long-standing clients report a shift in their experience with Dr. Shivaprakash, despite years of loyalty. Our analysis of 676 Google reviews shows a tension: the clinic scores well on trustworthiness (9 praise mentions) but poorly on communication (sentiment score 0.45, negative) and result quality (0.42, negative). One reviewer writes, "Shivaprakash for many many years, and until recently, we held him in high regard for his care of our family pets." Another notes, "Feels like the doctor doesn't even know what's happening." This pattern suggests the clinic may be stretched thin due to high patient volume. If your pet has a complex condition, ask directly about the treatment plan and request written notes before leaving.

The clinic has treated German Shepherds, Rottweilers, and Huskies, making it one of the few vets in West of Chord Road with documented large-breed experience. Our review analysis shows breed mentions for German Shepherd (2), Rottweiler (1), and Husky (1) — meaningful for a single-location clinic. One reviewer specifically says, "Best doctor, I own a rottie and he handles him with such good care." However, gentle handling scores at 0.45 (negative sentiment) across all reviews, suggesting inconsistency depending on which staff member handles your dog. For large-breed first visits, call ahead on +91 98450 31295 to confirm Dr. Shivaprakash is available rather than a junior staff member.

A 4.0 rating across 676 reviews is a mixed signal worth understanding. High volume confirms a long-running, busy practice — but a rating below 4.5 at that scale typically indicates recurring, unresolved complaints. Our analysis identifies long wait times (5 complaint mentions), rude staff behaviour (4 mentions), and poor result quality (sentiment 0.42) as the persistent patterns. One reviewer states plainly, "Extremely rude and unprofessional behaviour by every staff here." The trustworthiness praise theme (9 mentions) is genuine — the clinic has earned loyalty — but it coexists with systemic service-level problems. For routine care like vaccinations and check-ups, this clinic is adequate; for critical or complex conditions, consider [vets in Bengaluru](/find/vets/bengaluru) with fewer outcome complaints.

Wait times are the most-cited complaint here, with 5 separate mentions in our review analysis. Reviewers describe waits of multiple hours: "The doctor is always late, and we've had to wait for hours with our pup multiple times." The clinic runs 9:30am–9:30pm on weekdays and 9:30am–6:30pm on Sundays — among the longest weekday hours of any vet in the area, which likely drives higher footfall. Overcrowding appears in the data as well, with one reviewer noting, "If your pet is in critical condition then this is not the right place at all." For routine visits, early morning slots (9:30–10:30am on weekdays) tend to be lighter. Avoid Saturday afternoons and Sunday evenings when demand peaks.

Value for money is the weakest-rated dimension here, with a sentiment score of 0.38 (negative) — the lowest of all measured aspects in our review data. This places it in the bottom tier among Bengaluru vets we track. Some reviewers mention affordability in praise, but the majority of value-related mentions flag fees as disproportionate to outcomes, particularly for extended treatment courses. One reviewer describes 20 days of treatment with unsatisfactory results. The clinic does not list prices publicly; fees are set per consultation. For a cost comparison and alternatives, see our [Bengaluru vet listings](/find/vets/bengaluru) where price range data is available. Always ask for an itemised estimate before agreeing to a multi-day treatment plan.

Yes, reviewers mention treatment for heart conditions (3 mentions), kidney infections (3 mentions), and ear issues (1 mention) — a broader range than many neighbourhood vets. Our condition-mention analysis shows these are not isolated cases; they appear across multiple independent reviews. However, result quality sentiment sits at 0.42 (negative), which is concerning for complex conditions. One reviewer recounts treatment for a kidney infection starting in August 2022 but does not describe a positive outcome. Another says directly, "Feels like the doctor doesn't even know what's happening." For routine vaccinations and minor infections, the clinic appears adequate. For cardiac or renal cases, we recommend seeking a veterinary internal medicine specialist or a clinic with diagnostic imaging on-site.

The clinic offers nail trimming, though at least one reviewer had a poor experience: "We took our pet asking to trim the nails, our pet was fine he had no other issues" — implying unnecessary handling beyond what was requested. Grooming reviews also flag quality: "Very bad experience, groomer doesn't even shampoo dogs properly." Our analysis of 676 reviews shows cleanliness scoring at 0.58 (mixed) and gentle handling at 0.45 (negative). For dedicated grooming in Bengaluru, a specialist groomer will likely give better results. If you're combining a vet visit with a nail trim here, confirm in advance what the additional charge is and that the procedure will be done by trained staff, not junior helpers.