TSVH (The Seattle Veterinary Hospital) Lake Gardens

Yes, verified by multiple reviewers. One pet parent confirms "I had to visit the doctor at 3 AM and they were kind and hospitable," and another describes rushing in with a Red Ear Slider turtle experiencing respiratory distress "in the night." Six reviews specifically praise the emergency readiness. A reviewer writes about "the immediate availability of a doctor even at such an odd hour — a rare and invaluable service." The hospital operates 24 hours, 7 days a week on Prince Anwar Shah Road, making it one of the few genuine round-the-clock vet facilities in south Kolkata. Our analysis gives staff expertise a score of 0.95. Save +91 99039 21161 in your phone and drive directly during a genuine emergency — do not waste time calling first.

Four doctors appear across reviews: Dr. Shubham Keshri, Dr. Mandeep, Dr. Ashik, and Dr. Shubham. Reviewers single out the emergency room team, with one writing that "everyone present at the emergency room from Dr" Shubham provided excellent care. The hospital's staff_expertise score is 0.95 — among the highest we have seen for any Kolkata vet. Eight reviews specifically praise skilled doctoring, and the communication score matches at 0.95. That said, this is a multi-doctor facility, and your experience may vary depending on who is on shift. One reviewer felt their dog's condition was "exaggerated" for financial reasons, so stay engaged during consultations. Ask which doctor is on duty when you arrive, and request Dr. Shubham Keshri or Dr. Mandeep based on the strongest reviewer praise.

Two reviews raise upselling concerns. One pet parent writes "my dog didn't really have any serious problem, but they exaggerated everything — I don't know whether it was for money or for some other reason." Another warns bluntly against visiting. These complaints contrast sharply with the majority — 16 reviews praise trustworthiness, and one credits the hospital with saving puppies' lives through dedicated emergency care. The tension likely stems from the hospital's comprehensive diagnostic approach, which some owners perceive as excessive for minor issues. Our analysis of 147 Google Maps reviews gives a 4.3 overall rating, reflecting this split. For non-emergency visits, ask the attending doctor to explain each recommended test and its purpose before authorising it, and request a cost estimate upfront.

Yes, at least one reviewer confirms bringing a Red Ear Slider turtle for respiratory distress at night and receiving competent care. Reviewer mentions span Shih Tzus, Spitz, Indian Pariah Dogs, strays, and the turtle — suggesting the veterinary team handles a wider range of species than most Kolkata clinics. The gentle_handling score of 0.92 and result_quality of 0.93 apply across all animals treated. However, exotic pet care is not the hospital's primary marketing focus, and dogs dominate the review base. If you have an exotic pet, call +91 99039 21161 first to confirm the on-duty doctor has experience with your species. The 24/7 availability is especially valuable for exotic pet emergencies, where finding a qualified vet at night is notoriously difficult in Kolkata.

Multiple reviewers confirm grooming is available, and the feedback is positive. One states "they are really good when it comes to grooming" and another says "I am very satisfied with my dog's grooming." Offering grooming inside a veterinary hospital is convenient — your pet gets checked and groomed in one trip. The cleanliness score of 0.88 suggests a well-maintained facility, which matters for grooming hygiene. However, 5 reviews mention long waits, and one reviewer notes the grooming wait can be frustrating. The hospital is "a little pricey" according to one reviewer, so expect grooming rates above standalone parlours. Book your grooming appointment in advance rather than walking in, and combine it with a scheduled checkup to make the most of your visit.

Wait times draw 5 complaints — the highest complaint category for this hospital — a direct consequence of being one of Kolkata's few genuine 24/7 vet facilities, which pulls patients from across the city. Despite this, the overall wait_time sentiment scores 0.90, suggesting most visitors find the wait acceptable given the care quality. One reviewer describes the staff as "incredibly helpful and supportive throughout" even during busy periods. Emergency cases are always prioritised, which can push routine appointments back unexpectedly. For non-urgent visits, try arriving during off-peak hours — late mornings on weekdays tend to be quieter than evenings and weekends. Calling +91 99039 21161 before leaving home to check current wait times can save you significant frustration at the clinic.