Purrfect Touch

Based on our analysis of reviews from pet parents with difficult-to-handle pets, Purrfect Touch shows strong patience with anxious and aggressive animals. Multiple reviewers specifically mention the owner Ankita managing pets that bite, scratch, or get stressed during grooming sessions. One owner of a 12-year-old dog noted how carefully Ankita handled their pet throughout the process, while another praised the team's patience despite scratches from an aggressive cat. Reviewers consistently mention pets feeling comfortable and relaxed after sessions.

Golden Retriever owners return because groomer Ankita and her team handle large breeds with patience and skill, despite the compact salon setup. Our analysis of 138 reviews shows result quality scores 0.75 and cleanliness scores 0.80 — both positive — which suggests the small footprint does not compromise the actual groom. One reviewer wrote, "I had booked a Grooming Session for my Pet Jack (Golden Retriever)" and came back satisfied. Breed mentions in reviews specifically call out Golden Retrievers (4 times) and Shih Tzus (2 times), confirming real experience with long-coated breeds. If your dog is large or double-coated, call ahead to check slot availability since space is limited.

Purrfect Touch lists 24-hour availability, which is highly unusual for a grooming salon in Mumbai. Based on our analysis of reviews, pet parents have successfully booked last-minute and off-hours appointments. One reviewer specifically thanked Ankita for accommodating a last-minute request when their pet's coat was in a mess. However, since the owner handles most grooming personally, you may need to wait for an appointment slot rather than walking in at any hour—several reviewers note appointment waits are worth it for the quality of service.

Yes, the team has a track record with older and anxious dogs. One reviewer noted, "Never seen Bruno, my 12 year old boy happier after a grooming session" — a strong signal for senior-dog handling at this Chembur salon. Our review analysis shows gentle handling scores 0.68 (mixed overall), but the senior-dog feedback is consistently warmer. Staff friendliness is the top praise theme across 8 reviews. If your dog is older or stress-prone, mention it when booking so Ankita can allocate extra time. The 24-hour availability also means you can pick a quieter off-peak slot rather than a busy weekend rush.

Based on our analysis of reviews, Purrfect Touch offers competitive pricing that pet parents describe as "reasonable," "affordable," and "better than most salons." One reviewer mentioned the luxury bath package being "decently priced," while another noted grooming costs were "fair enough" with no pressure to buy additional services or products. Multiple owners compare the pricing favorably to other Mumbai groomers. For specific package rates, it's best to call ahead since pricing varies by pet size and service type.

Communication is the one weak spot here, while the overall review sentiment is strongly positive — 8 of 20 analysed reviews specifically praise friendly staff and trustworthiness. Our analysis traces the gap to a single vocal complaint: one reviewer felt the team did not take enough time to listen before starting the session. That outlier pulls the communication score down considerably. The practical fix is simple: call ahead or arrive early and describe your pet's coat, temperament, and any sensitivities before the groomer begins. Reviewers who came prepared — including those who booked last-minute with Ankita — report consistently smooth sessions. Being specific about what you want takes two minutes and makes a real difference.

Most owners who visited Purrfect Touch praise the cleanliness and hygiene standards. Reviewers consistently describe the grooming room as "clean," "well-organized," and "spacious," with one owner specifically noting it's a "hygienic place" where their pet felt comfortable. However, one critical review mentioned concerns about brush-sharing between pets and suggested the salon could improve instrument hygiene protocols. The facility is described as small but well-maintained, with proper organization of grooming areas.

Last-minute bookings are genuinely possible here, which is rare among Mumbai groomers. The salon is open 24 hours, 7 days a week — including Sundays and public holidays. One reviewer confirmed this directly: "On request Ankita could manage to give me a last minute appointment." Our analysis of 138 reviews flags 24-hour availability as a top differentiator for this listing in the Borla, Union Park, Chembur area, where it is the only dedicated groomer in the neighborhood. Call +91 86899 78978 to confirm slot availability, especially for large breeds that need longer sessions. A weekday morning typically gives you a calmer, quieter environment.

Based on our analysis of reviews, Purrfect Touch has demonstrated experience with both dogs and cats across various breeds. Multiple reviewers mention successful grooming sessions for Golden Retrievers, Persian cats, and Shih Tzus, with owners praising the breed-appropriate styling and cuts. One Golden Retriever owner noted Ankita's expertise in suggesting specific coat maintenance techniques for the breed, while a Persian cat owner was happy with the bathing and grooming results. The name "Purrfect" might suggest cat focus, but reviews confirm they handle both cats and dogs professionally.

Value-for-money sentiment here scores 0.75 (positive), matching the result quality score — meaning most pet parents feel the price is fair for what they receive. One reviewer summed it up: "Best place for grooming your pet. Charges are fair enough. One should definitely check this place." Neighborhood data shows this is the top-rated and most-reviewed groomer in Borla, Union Park, Chembur with a 4.7 average Google rating across 138 reviews. No specific rupee price figures appear in the review data, so call ahead for current rates. Given 24-hour access and strong repeat-visitor patterns, most owners find the convenience justifies the cost.

While reviews don't specify exact session durations, multiple pet parents mention the grooming process is thorough rather than rushed. One reviewer noted their Shih Tzu puppy's hair trim was completed efficiently and left the pet relaxed, while others describe comprehensive sessions that include bathing, trimming, and styling. Since the owner Ankita personally handles most grooming work, sessions may take longer than salons with multiple groomers working simultaneously—but reviewers consistently say the wait for quality results is worthwhile.

Despite the name, this groomer serves dogs well — Shih Tzus appear specifically in the review data (2 breed mentions) alongside Golden Retrievers. One Shih Tzu owner wrote, "My Shih Tzu puppy is happy and relaxed after her hair trim," and another noted, "Purrfect Touch has been the best experience for my Shih Tzu pet Neo." Our analysis of 138 reviews shows the team handles both small silky-coated breeds and larger dogs with care. The top praise themes are friendly staff and trustworthiness — exactly what anxious small-breed owners need. If you are in Chembur or nearby Sion and Govandi, this is the only dedicated groomer in the Borla, Union Park neighborhood, so call first to book.

Ankita is the most mentioned staff member by name in the reviews — a strong signal of personal connection and consistent quality. Reviewers credit her specifically for quick turnarounds, last-minute flexibility, and keeping pets relaxed during sessions. One owner wrote, "Quick and as the name suggests it's purrfect — my baby Lola is quite happy with the service, thanks to Ankita and her team." Our review analysis shows staff expertise scores 0.70 (mixed across the board), but reviews that name Ankita directly skew positive. Based on our analysis of reviews from Google Maps, Instagram tags, and Facebook group mentions, named-staff citations like this correlate with higher trust and repeat visits. Ask for Ankita when booking if you want continuity.