Pet Grooming Tales Grooming Salon & Academy

Based on our analysis of reviews from Google Maps and social media, most owners specifically praise the gentle handling approach here. Multiple reviewers mention bringing aggressive or anxious pets who were successfully groomed without stress. The team appears experienced with different temperaments—one owner noted their dog was "difficult to handle even for us" but the groomers managed well. Reviewers consistently describe staff as patient and caring, particularly when working with first-time or nervous pets.

Loyalty runs high here because the results are consistently good and the dogs leave visibly comfortable. Our analysis of 240 reviews shows a sentiment score of 0.78 with result quality and gentle handling both rated at the top of our grooming cohort. One reviewer put it plainly: "After trying so many salons in Mumbai I found Pet Grooming Tales and then no more searching because I found the best for my baby Laddoo." The attached grooming academy means staff are trained in-house — not hired ad hoc — which reviewers credit for the consistent finish. If you have had patchy results elsewhere in Mumbai, this one is worth a visit; book a weekday slot to avoid the occasional wait.

Reviewers frequently mention Bichon Frise and Shih Tzu grooming here, with owners noting the detailed coat work and styling. The owner Yashwini Shetty is described as internationally trained and experienced with scissor work on breeds requiring precision cuts. Since this location also runs a grooming academy, the staff training appears thorough across different coat types. Several reviews highlight successful grooming of long-haired and double-coated breeds requiring extra care.

The salon runs an attached grooming academy, which means the people handling your dog have gone through structured training — not just on-the-job practice. Our analysis of 240 reviews places staff expertise at a 0.95 positive sentiment, one of the higher scores in the Malad groomer cohort. Reviewers note the handling is gentle and deliberate: "the staff handled my pet with so much love and care" and "they gave my pet a deep massage and grooming." The academy model also means the salon can maintain consistent standards even as individual staff rotate. If formal training matters to you, this is a strong differentiator among Malad East groomers — and worth asking about directly when you call to book.

Most reviewers describe the salon as clean, well-maintained, and hygienic, with several specifically noting the cleanliness as a positive factor. However, one detailed complaint mentioned seeing a grooming table reused without cleaning between pets, which the owner addressed immediately when noticed. This appears to be an isolated incident based on the review pattern, but it's worth asking about their table sanitization protocol between appointments if hygiene is a primary concern. You might also want to compare [cleanliness standards at other Mumbai groomers](/find/groomers/mumbai).

Gentle handling is one of this salon's clearest strengths. Across 240 reviews, gentle handling scores 0.97 positive sentiment — the highest single dimension in our analysis for this listing. Reviewers consistently use words like "love," "care," and "comfortable": "He looked so clean, fresh, and genuinely comfortable" is a representative quote. The grooming academy background means staff are trained in animal handling, not just scissor technique. Communication also scores 0.95 positive, meaning staff tend to explain what they are doing and keep owners informed. If your dog has had a stressful grooming experience elsewhere in Mumbai, call ahead and mention it — the team here appears to adjust their approach accordingly.

Based on review mentions, this salon has offered both in-salon and mobile grooming options in the past. However, one reviewer experienced confusion when the mobile team arrived without their grooming table, expecting the customer to provide one. If you're interested in home service, it's best to confirm upfront what equipment they'll bring and whether your space setup works for their process. For at-home options, you can also [explore other mobile groomers in the area](/find/groomers/mumbai).

Shih Tzu grooming is specifically mentioned in review data for this listing, which is notable since the breed has a demanding double coat that many generalist groomers rush through. Result quality scores 0.97 positive sentiment across our review analysis — the joint-highest dimension alongside gentle handling. Reviewers describe dogs coming out "clean, fresh, and genuinely comfortable," and the cleanliness dimension itself scores 0.97. The salon is open 10 am to 7 pm seven days a week, so weekend appointments — typically preferred for longer Shih Tzu cuts — are available. If you are comparing options in Malad, this is currently the top-rated groomer in our dataset for this neighborhood.

This location operates both as a salon and a grooming academy, which reviewers note as a quality indicator. Owner Yashwini Shetty is mentioned in multiple reviews as internationally trained with awards in grooming. Reviewers consistently describe the staff as skilled, professional, and knowledgeable about different breeds and grooming techniques. The academy connection suggests ongoing training standards, and several reviews specifically call out the expertise in handling and scissor work.

At least one reviewer mentions a van service: "On one occasion, she says that they do van service." This suggests mobile grooming capacity exists, though it appears to be offered selectively rather than as a standard bookable service on their website at petgroomingtales.in. The physical salon at Vishveshwar Nagar Road, Malad East is open daily 10 am to 7 pm and is the primary service format. If mobile grooming is important for your dog — particularly for anxious pets who do better in familiar surroundings — call +91 93217 46331 to ask about van availability and any additional charges before booking.

Reviews show mixed experiences with the owner's communication style. While many reviewers describe warm, personal interactions and note that the owner personally grooms pets, two customers reported negative phone interactions where they felt the owner was loud or rude when addressing service issues. The grooming quality and staff expertise receive consistent praise, but if you value calm communication during problem-solving, this is something to be aware of.

Wait time is the one area where a small number of reviewers flag a concern — two reviews in our analysis mention it, making it the only notable complaint theme in an otherwise positive dataset. The salon is open 10 am to 7 pm seven days a week, which gives you flexibility. Based on typical grooming salon patterns, mid-week mornings (Tuesday to Thursday, before noon) tend to have lighter traffic than Saturday afternoons near a mall like Oberoi. The overall wait-time sentiment still scores 0.90 positive across 240 reviews, meaning most visits go smoothly. Call ahead on busy days to check current load — the communication score of 0.95 suggests the team is generally responsive.

Reviewers mention comprehensive grooming packages that include bath, haircut, nail trimming, and finishing touches like accessories or bandanas. One cat owner noted their bigger package included thorough cleaning and a neck accessory. Most reviews describe the grooming as detailed and professional, with pets coming out clean, fresh, and happy. Session times aren't frequently mentioned, but the consistent quality across reviews suggests they don't rush through appointments.